Charcoal, Firewood and Loft Lighter Products Warranty Policy:
At Wadi Halfa we are committed to providing high quality charcoal, firewood and other products to our customers, our warranty policy ensures that you get the best experience with our products,
We strive to achieve your complete satisfaction and are keen to address any problems that the customer may face.
- Charcoal : We guarantee that all the charcoal products we offer are free from impurities and excess moisture, and our charcoal is also natural charcoal with only added ignition material.
- Firewood : We ensure that our firewood is dry and natural, and is provided without chemical treatment or unnatural additives.
- Loft Lighter : We guarantee a valid warranty for 3 years, and the replacement warranty for the product will be based on the purchase invoice, whether through the online store or through authorized distributors of Wadi Halfa.
Warranty Exceptions
- Improper Use : The warranty does not apply to products that have been damaged due to improper or inappropriate use.
- Shipping Damage: Warranty may not cover damages that occur during transportation or shipping if we are not notified in a timely manner.
Amendments to the Warranty Policy
- We reserve the right to modify this warranty policy at any time, and any changes will be updated on our website.
