Maintaining the confidentiality of customers' personal data is one of our priorities at Wadi Halfa Company. Therefore, a privacy policy has been put in place to provide better service and to take into account the basics and global standards for the use of "personally identifiable information".
What information is collected from people when they visit our online store or our smartphone application?
Users can visit our site anonymously, but when purchasing or registering on our website, it is required to enter your name, email address, postal address, telephone number or other details that help us provide better service.
How is information collected?
Information is collected when you request to register on our website, attempt to purchase one of our products, subscribe to our newsletter service, fill out a form, or enter information on our website.
Users can change their personal information by logging into their account, and they can also unsubscribe from the mailing service, so that they no longer receive emails, by following the steps mentioned at the end of each message.
How do we use information?
We may use the information we collect in the following ways:
* Personalizing the user experience and allowing ourselves to deliver the quality of content and product offerings that may interest you.
* We are improving our website to provide you with a better service.
* Allowing ourselves to provide better service for you by answering your inquiries submitted to customer service.
* Organizing competitions, special offers, or other website features.
* Conduct your transactions quickly.
* Sending periodic emails regarding your purchases or other products and services.
How do we protect visitor information?
Our website undergoes a thorough and periodic scan to identify known security vulnerabilities and weaknesses, ensuring your visit to our website is as safe as possible.
So that the consumer’s personal data is protected inside and outside the Kingdom from any electronic fraud.
Do we use browser cookies?
Yes, browser logs are small files that a website or its service provider transfers to your computer's hard drive via your web browser (if you allow this). These logs enable the website's or service provider's systems to recognize your browser and collect and store certain information. For example, we use browser logs to help us remember and process the items you've added to your shopping cart. They are also used to help us understand your preferences based on your current and past activity on the site, which allows us to provide you with a better service.
Is confidential information being disclosed by an external party?
We do not sell, exchange, or transfer your personally identifiable information to third parties without prior notice to you.
Is there a mechanism that allows the customer to delete their personal data or request that it not be used?
We do not sell, exchange, or transfer your personally identifiable information to third parties without prior notification to you.
It is possible for the customer to deactivate their account in the store through their My Account page.
Please note that if you, as a customer, have any complaint regarding our store or products, you can submit a complaint via the WhatsApp icon at the bottom of the page so that it can be resolved as quickly as possible.
